IT Help Desk Specialist

$2000 RETENTION BONUS

Participating Employer : MI Tr-Share Child Care Program

• Your child cost is reduced by 66% for eligible employees

IT Help Desk Specialist

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company's PCs and assist with servers and related equipment. Tasks include end-user support, inventory tracking, and performing PC maintenance, upgrades, and configurations.

Essential Duties / Responsibilities :

Serve as a primary point of contact for internal team members, providing friendly and efficient support for all IT-related issues.

Manage the full lifecycle of end-user devices, including staging, deployment, maintenance, and retirement.

Manage user account lifecycles, including creation, modification, and termination in various systems.

Assist in tracking and managing the inventory of all computers and network equipment.

Support and contribute to IT projects beyond daily helpdesk tasks.

Develop and update technical documentation and system diagrams.

Knowledge / Skills / Abilities :

Qualifications :

Work Environment :

Benefits - start on the 1st of the month after 30 days of employment :

Benefits - Additional :

Employment Criteria :

This position includes access or potential access to ITAR technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens, Permanent Residents who do not work for a foreign company / foreign government / foreign governmental agency, or organization, or political asylees in compliance with the International Traffic in Arms Regulations.

Due to the customer's requirements, no Visa sponsorship is available.

M-F 8 AM - 5 PM