Customer Service Representative I / II

Customer Service Representative I / II

The City of Yuba City is currently recruiting for Customer Service Representative I / II! This recruitment will close Thursday, November 20, 2025, at 12PM (PST) or upon receiving seventy-five (75) minimally qualified applications. Do you have a passion for public service and exceeding customer expectations? Come join our Finance team! The City of Yuba City is looking for a successful candidate who will play an active role in the existing operational success. Under supervision, performs a variety of customer service duties including receiving and issuing receipts for money, utility billing, building permits, business licensing, and parking citations; responds to requests and inquiries within scope of authority and performs other related work as required.

Customer Service Representative I : This is the entry level of the customer service series, and employees in this classification work under close and continuous supervision, performing a group of repetitive or closely related duties according to established procedures. Generally, work is observed and reviewed both during its performance and upon completion. The Customer Service Representative I classification is considered to be an on-the-job training position.

Customer Service Representative II : This is a journey-level class of the customer service series, and positions are normally filled by advancement from the classification of Customer Service Representative I, or when filled by the outside, requires customer service experience. Incumbent works under general supervision and within a framework of established procedures, is expected to perform a variety of duties with only occasional instruction or assistance. Adequate performance at this level requires the knowledge of departmental procedures and precedence and the ability to choose among a limited number of alternatives in solving routine problems. A Customer Service Representative II is expected to work productively even in the absence of supervision. Work is normally reviewed only on completion and for overall results.

For further details and more information on essential functions of the position, please refer to the job description : Customer Service Representative I / II.

Minimum Qualifications :

Customer Service Representative I : Education : High School diploma or equivalent. Experience : At least one (1) year of recent, full-time cashiering, customer service or related financial recordkeeping experience, with a strong emphasis on communication and customer service.

Customer Service Representative II : Education : High School diploma or equivalent. Experience : At least two (2) years of recent, full-time cashiering, customer service or related financial recordkeeping experience, with a strong emphasis on communication and customer service.

Important Information : FINAL FILING DATE : Thursday, November 20, 2025, at 12PM (PST) or upon receiving seventy-five (75) minimally qualified applications. The information above is a brief summary of job duties. Please visit www.yubacity.net for additional information regarding this position and employment with the City of Yuba City.

You must demonstrate that you meet the minimum qualifications of the position. Please complete ALL sections of the application. A resume or other supplemental materials may be attached to your application, but will not be accepted in lieu of completing any part of the application. Blank applications that reference "see resume" will be disqualified. Your resume and supplemental materials will not be considered as part of the initial screening process. Be sure to review your application prior to submission. No new or additional information will be accepted after the closing date.

Application materials are the property of the City of Yuba City and will not be returned. It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number and email address. Failure to do so may result in missed notification of exams or interviews.

Selection Process : The minimum qualifications as stated in this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in the next step of the selection process. The recruitment process involves multiple steps which may include but are not limited to : Video One-Way Interviews, Speed Interviews, Oral Panel Interviews, Department Interviews, Written Testing, Physical Agility Testing for Safety Positions.

Please note : The entire recruitment process from recruitment opening date to start date could take 6 12 weeks for successful candidates. Final candidates must pass pre-employment screening which may include : Fingerprinting, Criminal Background Check, Substance Screening, Medical Evaluation, Reference Check.

Equal Employment Opportunity : The City of Yuba City does not discriminate on the basis of sex, religion, race, color, national origin, age, or disability in employment or the provision of service. Veterans, women, minorities and the disabled are encouraged to apply. EOE. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. Please contact the Human Resources Department at least 72 hours in advance so such aids or services can be arranged. TTY users may contact Human Resources at (530) 822-4732.

Questions : Thank you for your interest in employment with the City of Yuba City. If you have questions regarding this job announcement or the application process :

• For a comprehensive, step-by-step guide to the NEOGOV application process, visit https : / / www.governmentjobs.com / Home / ApplicationGuide
• Visit the City of Yuba City website : www.yubacity.net / jobs
• Email the Human Resources Department at humanresources@yubacity.net
• Call the Human Resources Department at (530) 822-4610
• Visit City Hall : 1201 Civic Center Blvd, Yuba City, CA 95993