Operations Coordinator - Norwich Office

Do you love dogs and spreadsheets?

Are you the kind of person who lives for lists, thrives on structure, and still finds time to send a thoughtful “just because” card?

Do you want to work somewhere where your work actually matters—to the people, the pets, and the team around you?

At Barks & Recreation, we’re looking for an Operations Coordinator to help keep the daily heartbeat of our pet care business running smoothly—and with heart.

This in-office role ensures our client care, scheduling, team support, and day-to-day run smoothly.

If you love small businesses, enjoy variety in your workday, and want to grow into a larger leadership & operations role over time, keep reading. 🐶 Who We Are We’re Barks & Recreation—a dog walking, pet sitting, and small pet care company serving Southeastern CT.

Our mission is to help pets live their best lives and make life easier for their humans.

We’re known for our playful, professional, and people-first culture—and for genuinely caring about the pets and clients we serve. 🔑 What You’ll Do As our Operations Coordinator, you’ll :

• Be the go-to person for staff and client communication Oversee the schedule, ensuring visits are properly assigned and coverage is always ready Support the team by coaching, giving feedback, and jumping into the field if needed Help manage our Client Journey, making sure each client feels supported and seen Work side by side with our founder to help move projects forward and keep everything humming Help with hiring and onboarding new team members Be part of an amazing company that believes in flexibility, fun, growth, and doing things with heart ✅ What You Need to Succeed 2+ years in customer service and at least 1 year of admin / scheduling experience Love for pets.
• Personal experience with dogs and cats preferred.

Calm, cool, and collected—even when the day is a bit wild (which it is) Excellent written and verbal communication skills and high emotional intelligence High attention to detail, organized, and tech-savvy (Slack, Google Drive, Loom, Monday.com , Canva, Buffer & Time To Pet are some of the software's we use) Physically able to walk dogs, lift up to 50 pounds, scoop litter and generally care for pets when needed Local to Southeastern CT and able to work in our Norwich office M-F Willing to train the right candidate  📅 Schedule & Pay Monday to Friday

|00 AM to 4 : 00 PM (with 30-60 minute lunch) Up to 2 weekend days per month Opportunity to grow into other roles as the company grows $20-25 / hr based on experience Retirement plan PTO ❤️ Why You’ll Love It Here Work with a kind, quirky, animal-loving team Be part of a company that values resourcefulness, integrity, and delight Real growth potential—this role is a stepping stone into deeper leadership & operational roles as the company grows Flexible, real-life-friendly culture (we know appointments and vet visits happen!) You’ll be making a difference in pets' and people’s lives every day ❤️ Why this role might not be your thing : You like your days to look the same, every day Unfinished to-do lists really stress you out You prefer a slower pace and lots of structure Multitasking just isn’t your thing You’re not comfortable around pets or walking dogs You’re not into personal or professional growth right now You’d rather keep your head down than collaborate, speak up, or help shape systems Check out our website and social media to learn more about us! 📩 How to Apply Ready to join our pack?

Apply with your resume and answers to some questions.