Recruitment Experience Coordinator
The Recruitment Experience Coordinator serves as the primary host and logistical lead for prospective students and guests visiting Baylor University with an interest in specific academic programs. This position is responsible for planning, coordinating, and executing personalized visit experiences that reflect Baylor's mission, academic excellence, and signature hospitality. The Coordinator plays a pivotal role in shaping enrollment outcomes by effectively communicating Baylor's distinctive value, demonstrating why a Baylor education is a transformational investment and how it stands apart from other institutions. Through authentic storytelling, detailed coordination, and relational engagement, the Coordinator helps visitors envision themselves as part of the Baylor community. From initial inquiry through post-visit follow-up, the Coordinator ensures each guest receives a seamless, high-touch experience that showcases Baylor's strengths and builds meaningful connections with the academic community.
A bachelor's degree and two years of work experience are required. Five years of relevant experience is preferred.
Additional experience or education will be considered in lieu of one another.
The successful candidate will exhibit the following skills, abilities and other characteristics :
- Experience in event coordination, recruitment, higher education, hospitality, or a related field
- Excellent interpersonal, verbal, and written communication skills with a warm, professional demeanor
- Proven ability to manage complex schedules and multiple projects simultaneously with strong attention to detail
- Commitment to providing exceptional customer service and representing Baylor with excellence
- Ability to collaborate effectively with faculty, administrators, students, and external stakeholders
- Experience in higher education recruitment, admissions, campus visit programming, or academic events
- Familiarity with CRM systems or event management tools
- Strong understanding of Baylor University's culture, mission, and academic landscape
A valid US Driver License with a clear driving record of at least two years is required.
Must be able to travel outside of the state of Texas.
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do
Coordinate and manage all aspects of academic program visits, including scheduling, logistics, hospitality arrangements, and on-site hosting for prospective students, families, VIPs, alumni, and partnersServe as the primary liaison between Undergraduate Admissions and academic departments to design tailored visit itineraries that reflect guests' academic and personal interestsDevelop and maintain strong relationships with faculty, staff, and student ambassadors to enhance collaboration and ensure consistent, high-quality visit experiencesProvide proactive and personalized communication before, during, and after visits, ensuring guests feel informed, valued, and connected to BaylorLead the coordination of special program events, high-profile visits, and recruitment initiatives that involve academic units or external partnersEffectively convey Baylor's mission, academic excellence, and distinctive value proposition to help visitors understand why Baylor stands apart from other institutionsAnalyze visitor feedback, participation data, and engagement outcomes to identify trends and recommend strategic improvements to the academic visit experienceCollaborate with the central Campus Visits and Communications teams to align messaging, processes, and standards across all campus visit experiencesAssist in developing training materials and best practices for departmental liaisons and student hosts to uphold Baylor's excellence in hospitalityMaintain a comprehensive understanding of Baylor's academic programs, facilities, student life, and distinctive mission to effectively represent the university during visitsContribute to divisional goals related to recruitment, yield, and guest satisfaction by coordinating experiences that support Enrollment Management's strategic prioritiesOversee logistical details such as parking, catering, room reservations, and signage for academic program visits and eventsPerform all other duties as assigned to support Baylor's missionAbility to comply with University policiesMaintain regular and punctual attendanceWhat You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus.