Escalation Specialist - Weekly Pay $28 / h - Banking

Job Opportunity

Resolve escalated issues : Handle complex customer complaints and inquiries that require advanced knowledge and problem-solving skills.

Investigate and research : Conduct investigative steps to understand the root cause of issues, research product information, and review financial transactions or files.

Coordinate and collaborate : Work with various internal teams and departments to ensure issues are resolved efficiently and effectively.

Ensure compliance : Adhere to all company policies, internal standards, and regulatory guidelines during investigations and resolutions.

Communicate effectively : Provide clear, professional communication with customers, management, and other stakeholders.

Maintain records : Keep accurate records of customer interactions, case resolutions, and data for reporting purposes.

Identify process improvements : Analyze trends and provide feedback to improve customer service processes and prevent future escalations.

Job Type & Location : This is a contract to hire position based out of Honolulu, HI.

Pay and Benefits : The pay range for this position is $24.00 - $28.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type : This is a fully onsite position in Honolulu, HI.

Application Deadline : This position is anticipated to close on Dec 4, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.