HED Account Relationship Manager, CA (Remote)

Cengage Group Job Opportunity

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.

What you'll do here :

• Partner with the Business Development Director team, Adoptions Sales, Career Sales, and Operations teams to identify, nurture, and drive sales opportunities.
• Develop and oversee connections with essential institutional collaborators, guaranteeing seamless delivery and ongoing satisfaction.
• Complete renewals on small and medium-sized CUI renewals.
• Programmatically manage pricing and billing for Inclusive Access, Equitable Access, and CUI programs.
• Drive growth in conversions and upsells using data.
• Ensure account revenue meets or exceeds forecasts.
• Support Account Executives and District Managers in planning.
• Lead customer kickoff calls, ensuring they understand and use available resources.
• Maintain consistent contact with customers through various communication channels.
• Develop and implement strategies for business expansion.
• Monitor sales activities and progress against goals.
• Introduce CU-I as a solution for affordability initiatives.
• Conduct formal customer success reviews and identify new business opportunities.
• Communicate customer requirements to the Product team.
• Record customer activities in Salesforce.com.
• Stay updated on campus systems, policies, and procedures.

Skills you will need here :

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.

Compensation : At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $87,100.00 USD

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Warning : Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf of Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.