Call Center Agent
My Derm RecruiterToms River, NJ, US30+ days ago
Job type
- Full-time
Job descriptionPrevious experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask putting patients and clients as a priority Positive and professional demeanor with a willing attitude Excellent written and verbal communication skills
Call Center Agent
We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice.
Responsibilities include (but not limited to) :
- Handle customer inquiries in a polite and firm manner
- Help deescalate issues and incoming grievances
- Provide information about the products and services the practice provides
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions and as needed
- Develop and maintain a knowledge base of the evolving products and services
Qualifications :
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Call Center Agent • Toms River, NJ, US