Senior Field Service Manager

Senior Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Evoqua, a Xylem brand, is the global leader in helping municipalities and industrial customers protect and improve the world's most fundamental natural resource - Water.

Xylem is looking for a seasoned people leader with a service background who can lead transformative change, deliver on financial commitments, and provide visible leadership to 22 onsite staff at our Buena Park, CA Field Service branch. Position is onsite 5 days a week.

This role will require a strategic, service and operational leader who is not afraid to roll up their sleeves and lead by example. The Senior Service Manager of our Buena Park Service Branch will be responsible for providing strategic level management to field service professionals in the Orange County / Los Angeles area, and drive significant revenue, with responsibility for attraction, retention, engagement, performance and development of employees and customers. This role is involved in setting department goals, managing expenses, is actively involved in workforce planning, expected to address / resolve employee relations issues and translate customer requirements into workforce plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, should show the desire and ability to grow and develop, effectively applies all technical and operational requirements and actively leverages region wide resources, partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring / maintaining appropriate inventory levels for complex or multiple sites.

Critical to have a service minded background with mechanical aptitude.

Core responsibilities include :

• Create and maintain safe working environment and culture within the organization
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationships and leadership skills
• Can operate with autonomy in a complex environment and manage multiple competing priorities.
• Autonomy to make decisions that impact regional and cross-functional / commercial span of control

Operational and strategic management includes :

Travel Requirements : Some local travel required within the region and customer sites (Xylem Vehicle Assigned)

Driving Requirements :

Qualifications :

Experience Requirements :

Skill Requirements :

Xylem does not provide visa sponsorship for this position. The estimated salary range for this position is $120,000 to $140,000 plus bonus. Company vehicle will be assigned. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation