Customer Success Team

Overview

Location : Naples, FL, 34112. As a Customer Success Representative, you are a key team member in upholding our commitment to customer satisfaction, sales and professionalism. Full-time or part-time; no nights, no weekends, no holidays. We provide paid training, a stable schedule, a fun culture, ongoing training, branded clothing, and incentives beyond base pay.

Base pay range

$40,000.00 / yr - $50,000.00 / yr

Responsibilities

• Grow and retain customers. Answer phone calls with a smile and book estimates and cleans for our valued customers. Schedule customers quickly and efficiently.
• Close the loop and bring customers from quotes / estimates to scheduled appointments. Optimize team productivity through efficient scheduling.
• Communicate with customers and leads in a friendly, positive, and professional manner.
• Promote our culture and team. Embrace our culture of teamwork and energize the team. Enhance customer satisfaction.
• Identify and assess customer needs through managing phone, email, and other communication channels. Cheerfully resolve customer concerns and provide appropriate solutions and alternatives; follow up to ensure resolution.

Qualifications

Job details

Additional notes : This job description reflects the general nature and level of work performed. Franchise ownership and compensation specifics may vary by owner. This job description is meant to describe the general nature and level of work being performed.

J-18808-Ljbffr