Learning & Development Consultant

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here – TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew!

Position Overview : The Learning & Development Consultant is responsible for designing, delivering, and managing training programs that support the growth and development of retail field team members. This role ensures that team members have the skills, knowledge, and tools needed to excel in their roles and deliver exceptional guest experiences. By aligning training initiatives with business goals, the Learning & Development Consultant plays a critical role in driving engagement, performance, and career progression in a fast-paced retail environment.

Core Responsibilities :

Role-Based Training Development & Delivery

• Design role-specific training programs that focus on operational excellence, guest service, and leadership development.
• Develop engaging in-person and virtual training sessions to meet the needs of retail field team members to be delivered by store / regional / franchise leadership and New Store Opening teams.
• Support the onboarding of new hires by implementing training plans that accelerate their readiness and integration into their roles.
• Partner with field leadership to ensure consistent training delivery and alignment with operational goals.
• Develop a transparent career progression framework for field roles, outlining potential advancement opportunities within the organization. Collaborate with field leaders to ensure team members understand the skills, experiences, and milestones needed to advance their careers, fostering engagement and long-term retention.

Field / USR Learning & Development Planning

Skills and Qualifications :

Required :

Physical Requirements :

The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements must be accomplished with or without reasonable accommodation.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Compensation Range : $75,894.00 - $126,490.00 per year

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