Director, Account Management

Director, Account Management Overview

Our North America sales organization is seeking to build a diverse, strategic and consultative workforce of world-class relationship leaders, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Retail Vertical team in US Market Development seeks to advance commerce and strengthen relationships with key retail merchants the Discount & Department Store, Sporting Goods, Mass, Apparel and Luxury categories, while driving value for MasterCard and our customers through developing and articulating MasterCard's value proposition for merchants in the verticals. The Director, Account Management for U.S. Market Development is responsible for all things Mastercard within our managed merchant base, including owning the relevant customer P&L's and driving strategic planning and solution selling, with an emphasis on Services, including SSO, and digital solutions through building and broadening our overall relationships at all levels of the merchant organization. You will lead business development activities with a focus on select strategic merchants in the Retail vertical, including working with senior / C-level executives to build strong partnerships that support Mastercard's financial and strategic objectives.

Role

Provide superior strategic account management driven by robust planning and retail knowledge building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer

Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process

Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships

Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles

Develop detailed business cases, including financial analysis / modeling, in support of merchant initiatives

Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing

All About You

Bachelor's degree required; MBA preferred

Experience in the payments or technology business with exposure to retail issues or experience in the retail business with some responsibility for payments, co-brand, CRM and business development being desirable. Background in business development also relevant

Demonstrated track record of planning, managing and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy

Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment

Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels

Sound business judgment with established strategic and conceptual thinking and planning skills

Travel up to 30% may be required

Location preferred NYC or Purchase, but open to other US locations. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges

New York City, New York : $172,000 - $275,000 USD