•Quality Assurance Specialist

Quality Assurance Specialist

Hilton Grand Vacations excels as a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that our Team Members are vital to the success of our company. To successfully fulfill this role, you must possess the following minimum qualifications and experience :

There's something truly outstanding about Hilton Grand Vacations. We work in an exciting and upbeat environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you!

As a Quality Assurance Specialist you would be responsible for :

• Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
• Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
• Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
• Offer technical support and advice to owners regarding product features and associated services.

Why do Team Members Like Working for us?

Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Minimum 1 year of customer service experience

Valid Notary License or the ability to acquire a license

Proficiency (reading / writing / speaking) in English

Flexibility to work a schedule including evenings, weekends, and holidays

Strong ability to efficiently resolve complex customer service issues

High school diploma / GED

Extraordinary People, Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility : All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Benefits that support Team Member health and financial wellbeing.

Travel and hotel discounts for Team Members, family and friends.

A healthy work-life balance with PTO and flexible hours.

Team Member events that build camaraderie through fun activities.

An open-minded culture committed to diversity and inclusion.

Incentives for Team Members that exhibit excellence every day.