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Outbound Chat Support

Outbound Chat Support

ValueAdd Research and Analytics Solutions LLPNewport, LA, us
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description

This is a remote position.

Outbound Chat Support Associate

Job Overview

As an Outbound Chat Support Associate at ValueAdd Research and Analytics Solutions LLP, you will play a pivotal role in enhancing customer engagement and satisfaction through efficient and professional communication. Our ideal candidate is a proactive individual who excels in a fast-paced environment and is committed to delivering exceptional service while contributing to our clients' success.

Key Responsibilities

  • Initiate proactive outbound chat communications with customers to address inquiries, provide assistance, and enhance user experience.
  • Develop and maintain strong relationships with customers by delivering timely and accurate responses to their queries.
  • Collaborate with internal teams to resolve customer issues and ensure their satisfaction.
  • Document customer interactions in our CRM system accurately and efficiently.
  • Analyze customer feedback to identify opportunities for product and service improvements.
  • Participate in training sessions to continuously improve product knowledge and customer service skills.

Required Skills and Qualifications

  • High school diploma or equivalent; bachelor’s degree preferred.
  • Strong verbal and written communication skills in English.
  • Proficiency in using chat support software and CRM tools.
  • Excellent problem-solving skills and the ability to think on your feet.
  • Ability to work independently and as part of a team.
  • Minimum of 1 year of experience in a customer service role, preferably in an outbound capacity.

    • Preferred Skills

  • Experience in the Outsourcing / Offshoring industry.
  • Familiarity with customer relationship management (CRM) software.
  • Multi-lingual abilities are a plus.
  • Prior experience in a sales or lead generation role.

    • Working Conditions

    The position is primarily office-based, with opportunities for remote work. You will work in a collaborative environment that values teamwork and innovation. Expected working hours may include shifts, depending on client needs.

    Compensation and Benefits

  • Competitive salary
  • Health insurance benefits.
  • Paid time off (PTO).
  • Professional development opportunities.
  • Retirement savings plan.

    • About the Company

    ValueAdd Research and Analytics Solutions LLP is a leading provider of outsourced research and analytics services. We help businesses optimize their operations and enhance their decision-making processes through innovative solutions and insights. Our team is dedicated to driving success for our clients across various industries.

    Requirements

  • High school diploma or equivalent; bachelor’s degree preferred.
  • Strong verbal and written communication skills in English.
  • Proficiency in using chat support software and CRM tools.
  • Excellent problem-solving skills and the ability to think on your feet.
  • Ability to work independently and as part of a team.
  • Minimum of 1 year of experience in a customer service role, preferably in an outbound capacity.

    • Benefits

  • Competitive salary
  • Health insurance benefits.
  • Paid time off (PTO).
  • Professional development opportunities.
  • Retirement savings plan.

    • Requirements

    High school diploma or equivalent; bachelor’s degree preferred. Strong verbal and written communication skills in English. Proficiency in using chat support software and CRM tools. Excellent problem-solving skills and the ability to think on your feet. Ability to work independently and as part of a team. Minimum of 1 year of experience in a customer service role, preferably in an outbound capacity.

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