IT Network and Telecommunications Manager

Network And Telecom Manager

As Network and Telecom Manager, you will provide ComPsych with proactive leadership to implement and maintain ComPsych's network and telecommunications systems. You will plan and drive network and telecom efficiency initiatives to achieve optimal levels of operations and KPI targets. You will maintain existing systems, provide technical guidance and manage staff for optimum performance.

Primary responsibilities include :

• Providing overall technical guidance and leadership in projects involving a variety of networks and telecommunications technologies, i.e., Genesys Cloud, Cisco, Avaya, Zoom, faxing solutions, etc.
• Designing, developing, implementing, and managing the performance planning, corresponding analysis, and major problem resolution of the network and telecommunications environments while managing highly technical staff who maintain these network and telecommunications systems.
• Supporting and managing the enterprise-class Cisco network environment, SDWAN, Cloud Genesys Contact Center, Zoom video and telephone, RightFax, as well as local PBX.
• Developing project plans and monitoring performance against cost center and project budgets.
• Maintaining network quality standards to achieve optimal levels of operation and KPI targets.
• Tracking and monitoring network and telecommunication systems traffic and performance to ensure minimal interruption to network and telecommunication transmissions, ensuring availability and quality transmission, and user experience.
• Correcting and documenting network problems effectively and in a timely manner.
• Driving initiatives and efficiencies to network and telecommunication systems for improvement (i.e., enhancements, updates, upgrades, and new systems).
• Establishing tools and procedures to monitor network performance.
• Developing and establishing departmental standards and procedures.
• Providing technical consulting to management and staff.
• Providing day-to-day leadership and project management oversight and working with the teams to ensure a high-performance, collaborative, customer service-oriented work environment that coincides with company values and service standards.
• Providing team with performance feedback and development opportunities.
• Other duties as assigned.

Job qualifications include :

Benefits and perks include :

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.