Disclosure Team Supervisor (FRA3)

Disclosure Team Supervisor

We are dedicated to growing a culture of belonging through our values : Respect | Trust | Diversity | Equity | Inclusion

At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government.

Our Programs and Services Division (PSD) is seeking a Disclosure Team Supervisor to join their newly established team! We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services.

If you are ready to use your excellent communication and leadership skills, then read on!

Duties

As the Disclosure Team Supervisor, you will lead a team responsible for safeguarding the integrity, accuracy, and security of Washington's public records. In this pivotal role, you will oversee the fulfillment of Driver & Vehicle public records requests, ensure adherence to state and federal requirements, and guide staff in delivering precise, timely, and compliant results. You will supervise the processing of Abstract Driving Records, provide direction on the review of complex legal documents, and support staff as they determine appropriate next steps for each request. Your leadership will set the standard for accuracy and accountability.

Some of what you will do :

• Provide coaching, mentoring, development, training, and guidance to unit staff who are responsible for quality customer service.
• Monitor and evaluate the quality of work performed by direct reports to ensure compliance with established standards, procedures, and policies.
• Assess training needs of staff and arrange for or provide instruction.
• Recognize employees and counsel employees in work-related activities and career development.
• Provide recommendations to establish unit standards and identify areas for unit development and improvement.
• Engage in process improvement initiatives and provide feedback on the development of procedural guidelines, forms, and related materials for the instruction and guidance of the unit.

Qualifications

What you will bring to the role :

Five (5) years of experience providing assistance to clients / customers regarding inquiries, complaints, or problems. Up to four (4) years of relevant education may substitute year for year for experience. Experience must include the following :

What may help set you apart :

Additional conditions of employment :

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact Nicole Walters.