Order Processing Representative 1
The primary focus of the Order Processing Representative 1 is to process orders and interface with customers through phone and email to ensure their needs are met and that all regulatory requirements are satisfied.
Duties and Responsibilities :
- Auditing and processing orders that arrive via email, fax, or mail
- Ensuring all required regulatory information is received, reviewed, and properly documented to prepare orders for shipment
- Recording customer information within our database
- Emailing required documentation to customers
- Engaging with customers in a friendly and professional manner and properly addressing concerns
- Offering support and solutions to customers in accordance with the company and department processes
- Taking inbound calls
Skills and Qualifications :
Ability to work independently, as well as with multiple departmentsAbility to communicate clearly and effectivelyExcellent attention to detail and multi-tasking abilitiesAbility to thrive in a fast-paced environmentProficient in computer programs such as Outlook and Microsoft OfficeRequired :
High School Diploma or equivalentChemical Industry background a plusExcellent attention to detail and organizational skillsStrong communication skills and ability to work effectively in a team environmentStrong multitasking abilityMinimum 2-year Customer Service experience requiredCOM151 Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.