Account Manager, Carrier

Overview

The Account Manager, Carrier Division will be responsible for executing Hailify's strategy and initiatives, and meeting the company's KPIs, as well as engaging and maintaining relationships with multiple business partners (transportation companies and software platforms) to ensure best in class customer experience. Report directly to the SVP of Business Development, Carrier Division.

Responsibilities

• Build working relationships with operational counterparts with each carrier and software platform; help the SVP of Business Development meet deadlines and division KPIs; drive continuous improvement with maximum flexibility and responsiveness in the event of the unexpected.
• Schedule calls as necessary; send follow-up and check-in emails to current and prospective customers; schedule weekly "check-in calls" with software platforms during the integration period and with carriers as needed.
• Maintain and update the CRM platform on a regular basis.
• Research and update the pipeline for CRM by adding new prospective customers.
• Send introductory emails to prospective customers.
• Distribute MNDAs and MSAs and facilitate the signing process for agreements.
• Maintain strong working knowledge of all processes and policies.
• Implement and follow through with strategies in partnership with operations and engineering leadership.
• Perform other duties and responsibilities as needed.

Requirements

Skills

Seniority level

Employment type

Job function

Industries

Location : New York, NY. Salary : $103,000.00-$144,000.00.

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