Desktop Support Technician

CMPCJP00060401

Deskside Support Role

Location : 1 Research Cir.| Niskayuna, NY 12309

Pay Rate : $23 / HR on W2

Deskside Support Tech II Role

• Support location : 1 Research Circle, Bldg, #K1, Niskayuna, NY 12309.
• Hybrid role : M-F 8AM-5PM (work from home Mondays and Fridays; onsite Tuesdays, Wednesdays, and Thursdays). No on-call.
• Top 3 required skills : Deskside IT Support, white glove customer service & Troubleshooting Dell & Mac laptops and iOS & Android mobile phones.
• Experience : 3 years min. A+ certification and / or networking experience is a plus.

Ability to setup, configure and add all hardware. Assure that all tickets requiring follow up work and / or calls receive appropriate attention. Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site. Assist Site Leader in the execution of established processes and escalations. Experience working in enterprise environment. Be physically able to lift up to 40lbs, bend, crawl, and Client in order to support customer computer systems

Breakdown, move and setup end users PCs and peripherals.

Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to

setup, configure and add all hardware.

Assure that all tickets requiring follow up work and / or calls receive appropriate

attention.

Comfortable with face-to-face interactions as will be required to provide technical

support to end users in-person at the customer's site.

Back up and burn end user data.

Experience working in enterprise environment.

Be physically able to lift up to 40lbs, bend, crawl, and Client in order to support customer

computer systems.

Be able to be on feet and physically walk potentially a good portion of the day while

visiting customers work area

If interested ; kindly get back with resume and answer

Q1. How many years of Enterprise Desktop Support experience do you have?

Q2. Are you comptia A+ or eq cert

Q3.How far you live from Client : 1 Research Circle, K1 Building, Niskayuna, NY 12309 and how will you commute daily.

Q4 : For submission, client needs MM / DD of Birth (no year) kindly share