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Dynamics 365 CRM Solution Architect

Dynamics 365 CRM Solution Architect

Diverse LynxDeerfield, IL, United States
3 days ago
Job type
  • Full-time
Job description

Job Description : Top Skills :

  • Dynamics 365 CRM Solution Architecture (Preferably Customer Service and Field Service)
  • Power Pages
  • Power Platform

Job Responsibilities / Requirements :

  • Drive technical workshop sessions with the FBIN stakeholders
  • Participate in technical walkthroughs with the FBIN technical team for both D365 and UCP
  • Analyze the D365 and UCP technical architecture of EMTEK and HofR and suggest changes pertaining to :
  • Technical and architectural design
  • Identify the issues with the architecture, configuration and customizations included in section 2 of this document
  • Identify impact on the architecture of the Power pages-based Unified Customer portal
  • Analyze the queue items issue and suggest technical design changes needed
  • Identify issues with customizations and suggest remediation approaches
  • Analyze the impact of migrating to D365 Customer Service workspace
  • Identify the technical architecture requirements for moving all FBIN brands to the same D365 instance.
  • Accountable for all deliverables produced during the assessment
  • Lead client meetings and / or facilitated strategy sessions
  • Working with customers to analyze business requirements, defining functional specifications, and consulting with clients on strategic and operational uses of the CRM / XRM platform
  • Developing high level project work plans, and managing budgets and scope of work
  • Developing robust architecture design and functionality
  • Designing integration solutions for backend services and back office / ERP applications
  • Identifying creative solutions to meet system / business requirements with and without the development of custom code
  • Developing data conversion and testing strategies
  • Training client personnel on the usage and administration of Microsoft Dynamics CRM / XRM
  • Knowledge of PowerApps and PowerAutomate licensing plans and features included in different plans

    • Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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    Solution Architect • Deerfield, IL, United States