Senior Manager, IT Operations

Senior Manager, IT Operations

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities :

• Supervises the system operations to ensure that the milestones, deliverables, and performance standards are met.
• Leads management of the IT team, consisting of Software Development, Network Engineering, Desktop Support, Telephony, Security, and Servers Management.
• Manages testing and implementation of all new software and software enhancements related to payment processing and data capture. Responsible for the delivery of the enhancements and monitoring their effectiveness.
• Develops workflow improvements and their documentation, implementation, monitoring and reporting. Responsible for the measurement and reduction of workflow.
• Assessing and developing potential process enhancements, their implementation and monitoring. Reviewing the effectiveness of those enhancements. Reporting potential opportunities and the performance of actions taken.
• Statistical information related to payment processing in an automated, ongoing, disseminated fashion. Responsible for the creation, implementation, and assignment of the statistical gathering process.
• Identifying and determining resolution to errors and responsibility to the downward trend of those errors.
• Providing updates and status reports to senior management.
• New Project analysis and implementation. Handoff and documentation to operations staff.

Qualifications :

Preferred :

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions :

Working For You

Perks and rewards designed for you :

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can :

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated salary range for this role is $107,569-$139,700.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.