Desktop Engineer - Night Shift

Job Title : 3rd Shift Desktop Engineer Nights

Job ID :   25-11017

Location : NEWARK, NJ

Duration : 05 Months On Contract

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Manage Windows Active Directory and Exchange.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.

Requirements

Skills : Skill

Required / Desired

Amount

of Experience

Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.

Required

Years

Experience taking user calls utilizing an IVR system, preferably Avaya.

Required

Years

Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges.

Required

Years

Compensation :

The hourly rate for this position is between $50.00 - $55.00 per hour.

Factors that may affect starting pay within this range may include [geography / market, skills, education, experience, and other qualifications of the successful candidate].

Benefits :

Sunrise offers ACA-compliant medical coverage / dental insurance / vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Contact :

Jaya Balaji : jayabalaji.s@sunrisesys.com | (732) 515-5373| URL : www.sunrisesys.com