Service Support Specialist

Job Description

Our client, a world leader in diagnostics and life sciences, is looking for a "Service Support Specialist" based out of Indianapolis, IN

Job Duration : Long Term Contract (Possibility Of Further Extension)

Pay Rate : $28 / hr on W2

During training 8 AM - 5 PM, shift timings 12 PM-9 PM, some Weekends and Holidays

Company Benefits : Medical, Dental, Vision, Paid Sick leave, 401K

Responsible for supporting customers throughout the service customer journey. As part of the Support Network Operations team, this position supports the organization through many tasks. Responsible for back office functions about field support and case management. This includes resolving issues in our operating systems and researching problems that are encountered by our field representatives. This group will develop, maintain, and assemble information and documentation that supports business operations and standard operating procedures for one or more business units. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives.

Qualifications :

• Associates degree and 1 year customer service experience
• Ability to handle multiple functions at one time
• Intermediate computer skills including the ability to do some advanced functions within various software packages.
• SAP experience / Salesforce experience is preferred
• Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication is preferred

If interested, please send us your updated resume at

hr@dawarconsulting.com / akansha@dawarconsulting.com