Director of Charter Services - Flight Ops, Client Experience, and Wholesale Sales

Job Description

Job Description

Description :

You don’t just want to lead a team. You want to shape one.

If you’re energized by building structure, developing people, and being the steady hand that connects service to execution, we’d love to meet you.

About Ventura Air Services

Ventura is a two-generation, family-founded private aviation company built on responsiveness, integrity, and trust. We are small enough to value every individual, yet large enough to provide stability, growth, and meaningful career opportunities. We believe private aviation should feel personal, purposeful, and consistent from the first quote to wheels up. Our team is built on accountability, responsiveness, and a deep respect for the people who trust us with their time.

Role Overview

The Director of Charter Services will lead Ventura’s charter operations, owner services, flight operations coordination, and client experience. This is a player-coach role. You’ll manage the team and roll up your sleeves to get the job done when needed. You’ll be tasked with bringing three distinct teams into alignment as one integrated service unit, with cross-training, clear accountability, and a shared commitment to excellence. You’ll drive high-touch customer service, operational efficiency, and margin ownership across both retail and wholesale charter clients. Success in this role means dialing in structure, communication, and service to make Ventura the operator that partners trust and clients remember.

This is a full-time, in-person position based in Denver, CO. Relocation assistance may be available for the right candidate.

Primary Duties & Responsibilities :

Leadership & Team Development

• Build and refine team structure, role clarity, and cross-training programs to ensure each function, from wholesale sales to flight ops, is positioned for performance and flexibility
• Lead and coach a cross-functional team across charter wholesaling, customer service, owner services, and flight operations coordination
• Create a culture of responsiveness, care, and proactive communication, setting the tone for high-touch service at every stage
• Model service-first behavior and step in directly when needed. This is a hands-on leadership role

Operational Oversight & Margin Management

Requirements :

Physical Requirements

Systems & Tools

Salary & Benefits