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General Manager (Miss J's Cafe)

General Manager (Miss J's Cafe)

Las Vegas PetroleumSavanna, OK, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Key Responsibilities : 1. Operational Management :

  • Oversee the day-to-day operations of the café, ensuring smooth and efficient service from kitchen to customer.
  • Monitor food quality, service standards, and cleanliness to ensure consistency and maintain high customer satisfaction.
  • Manage the café’s inventory, ordering necessary supplies, and ensuring proper storage to minimize waste and loss.
  • Ensure that all health, safety, and sanitation standards are consistently met in accordance with local regulations and company guidelines.
  • Supervise all aspects of café operations, including food preparation, front-of-house service, and customer experience.

2. Staff Management and Development :

  • Hire, train, and supervise café staff, including servers, cooks, baristas, and support staff.
  • Create employee schedules to ensure that staffing levels are appropriate for customer demand, including peak and off-peak hours.
  • Provide leadership and direction to staff, fostering a positive, respectful, and productive work environment.
  • Conduct performance evaluations, offer feedback, and provide coaching and support to help staff improve skills and advance their careers.
  • Address employee issues and concerns, handling discipline and conflict resolution as necessary.

    • 3. Customer Service :

  • Ensure a high level of customer satisfaction by overseeing service quality and ensuring the café maintains a welcoming and friendly atmosphere.
  • Address and resolve customer complaints or issues promptly and professionally, aiming to exceed customer expectations.
  • Ensure staff provides excellent service to all customers, promoting repeat business and customer loyalty.
  • Regularly engage with customers to gather feedback and identify areas for improvement in service.

    • 4. Financial and Budget Management :

  • Manage and control the café’s budget, including food costs, labor costs, and overheads.
  • Analyze financial reports to track expenses, revenue, and profitability, and implement strategies to improve financial performance.
  • Maintain cost controls by monitoring inventory, reducing waste, and optimizing resource use.
  • Prepare and submit regular financial and performance reports to the owner or area manager.
  • Implement strategies to drive sales growth, improve margins, and enhance profitability.

    • 5. Inventory and Supply Management :

  • Oversee inventory management, ensuring the café has adequate stock of food, beverages, and supplies.
  • Place orders with suppliers, track deliveries, and ensure the timely arrival of products.
  • Implement inventory control measures to prevent overstocking and reduce waste, while ensuring quality and freshness of products.
  • Track product usage and adjust orders based on demand to maintain efficient stock levels.

    • 6. Marketing and Promotions :

  • Work with the owner or marketing team to develop and execute local marketing initiatives, seasonal menus, and promotional campaigns to attract new customers and retain regulars.
  • Build relationships with customers and the local community to enhance brand visibility and loyalty.
  • Manage social media accounts and other marketing platforms to engage customers and promote café offerings.

    • 7. Compliance and Health & Safety :

  • Ensure the café complies with all local health codes, safety regulations, and company policies.
  • Conduct regular audits and inspections to ensure adherence to cleanliness, food safety, and sanitation standards.
  • Provide ongoing training to staff on safety procedures, food handling, and customer service standards.

    • 8. Team Leadership and Development :

  • Foster a positive and inclusive work environment that encourages team collaboration and high performance.
  • Promote staff retention by recognizing achievements, providing professional growth opportunities, and offering ongoing training and mentorship.
  • Ensure effective communication between management and staff to promote a unified team culture.
  • Lead by example, demonstrating professionalism, respect, and commitment to quality service.

    • Qualifications :

  • Experience : 3-5 years of experience in restaurant management, café management, or a similar hospitality role.
  • Skills :
  • Strong leadership, interpersonal, and communication skills.
  • Ability to manage budgets, control costs, and analyze financial data.
  • Exceptional customer service skills and the ability to handle customer concerns effectively.
  • Knowledge of inventory management, supply ordering, and food safety regulations.
  • Ability to motivate and develop a team of employees, fostering a positive work culture.
  • Proficient in using point-of-sale (POS) systems, inventory management tools, and other business software.
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    Cafe Manager • Savanna, OK, US

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