Sales Training Supervisor

Sales Training Supervisor

The primary role of the Sales Training Supervisor is to teach, train, and develop the team to be proficient in their role. This will enable their team to exceed the targeted revenue budget while maintaining the highest levels of guest satisfaction as measured by guest surveys. To accomplish this, the Sales Training Supervisors will maintain a primary focus on the support and development of each team member through our sales proficiency process so that they understand how their contributions impact their team and store performance. The Sales Training Supervisor will also assist with duties related to staffing, scheduling, sales training, and salesfloor & guest engagement leadership. Success in the role of a Sales Training Supervisor requires a whole-store sales approach to Guest engagement.

Essential Duties and Responsibilities

Other duties may be assigned.

• Maintain a primary focus on the support and development of each team member through our sales proficiency process
• Ensure that the retail store team is accurately staffed
• Assist with developing schedules that accurately match team member skills to guest demand.
• Role model the Living Spaces Guest Engagement Sales Model during sales engagements
• Executes Sales Floor Leadership and Guest Engagement Leadership responsibilities when assigned
• Ensure team completes ongoing development training
• Be knowledgeable about all Living Spaces Training content.
• Be able to facilitate live trainings to small and large groups
• Help to address escalated guest situations and resolution
• Ability to comprehend, interpret, and apply data to assess the current departmental focus
• Partner with the Sales Managers to meet and exceed sales goals
• Foster team member development to build a strong talent bench for the organization's growth. Conduct regular check-ins, one-on-one meetings, and performance management sessions to provide feedback, support career advancement, and ensure team members have the skills necessary for future success.
• Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members. Implement initiatives that boost morale and engagement while meeting business goals, creating an environment where everyone feels valued.
• Ability to develop team for growth opportunities
• Partner with all store leadership to ensure each onboarding team member is seamlessly transitioned to their roles
• Engage with guests throughout the store, provide sales assistance, and uphold a high standard of guest service to ensure an exceptional experience.

Qualifications

Education / Experience : High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required. High volume experience is preferred. Three years of supervisory experience required. Equivalent combination of education and experience will be considered.

Computer Skills : To perform this job successfully, an individual must have proficient experience in Microsoft Office programs. Experience working with Tableau is preferred.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to : applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets. Compensation : $21.90 - $28.48 Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits Include :

Medical

Dental

Vision

401(k) (full and part time eligible)

Vacation

Sick Time

Flex Spending Account

Employee Assistance Program

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV / AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.