Sales Support

Job Description

We are seeking a detail-oriented and customer-focused Sales Coordinator to join our team in a contract manufacturing environment. The ideal candidate will support the sales process by managing order quoting, entry, and tracking while maintaining strong communication with customers, sales managers, and internal departments.

Responsibilities

Prepare and process order quotes and entries in a contract manufacturing environment.

Review and manage customer order backlogs to ensure alignment with manufacturing availability and customer requirements.

Resolve issues related to credit holds, down payments, and purchase order discrepancies.

Provide excellent customer service through frequent communication via email, phone, and fax.

Monitor and ensure the timely closure of opportunities in Salesforce.

Ensure all sales opportunities are properly linked to corresponding sales orders.

Process and document commission splits on sales orders.

Maintain a thorough understanding of company products, functions, and features.

Attend daily or weekly backlog meetings as required.

Support Regional Sales Managers, independent sales representatives, and dealers.

Obtain and adhere to all company signing rules, including approval for demo orders, discounted orders, credit return orders, exchange or cancellation orders, and sales quotes.

Maintain an order entry accuracy rate of 95% or greater .

Ensure same-day turnaround for sales quote processing.

Manage consumable sales and meet assigned sales goals.

Collaborate with other departments to ensure smooth operations.

Participate in systems kick-off meetings as needed.

Qualifications

Prior experience in sales coordination, customer service, or order management in a manufacturing or technical environment preferred.

Familiarity with Salesforce or similar CRM systems.

Strong attention to detail and organizational skills.

Excellent verbal and written communication skills.

Ability to manage multiple priorities and deadlines effectively.

Proficiency in Microsoft Office (Word, Excel, Outlook).

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.