IT Support Technician

Job Details

Job Location

DBMG Headquarters - Phoenix, AZ

Position Type

Full Time

Education Level

High School

Job Shift

Day

Job Category

Information Technology

Description

Description

Our Employee Value Proposition

Critical to the needs of our IT Department, the IT Support Technician will be responsible for serving business end-user needs via our internal ticketing system at our Phoenix, AZ office. The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits. We are committed to professional development and growing our business. We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period.

Core Responsibilities

• Device imaging, configuration, and setup for new hires across North America.
• Maintaining and updating Asset Management systems across companies for end user devices
• Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
• Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
• Service Desk knowledge base management. Creating, updating, and improving support procedures.
• Maintain accounts, software, and hardware compliance to meet IT security standards.
• Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
• Execute business support standards, processes and procedures, and guidelines for incident management.
• Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
• Proactively learn and train other staff members in new product and service technologies.
• Engage with remote team members for support when needed.
• Working knowledge of the ITIL framework.

Work Experience

2+ Years of IT Computer Support experience required.

Education / Training

High School Diploma

Specialized Knowledge Certificates & Licenses

A+ certification preferred but other industry certifications considered

Software & Technology Skills

MS Office 365 Suite, Active Director (on prem and cloud), O365 Admin, Entra, ServiceNow, TeamViewer, Citrix, Intune, Threatlocker, Zscaler, and CAD application knowledge.