Entry Level Dispatcher

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Opportunity for advancement

Location : Lowell, Arkansas

Job Type : FullTime - Tuesday-Saturday 2p-10p

Department : Field Operations / Dispatch / Customer Care

Reports To : Dispatch Supervisor

Job Summary

As a Dispatcher, you will be the central point for coordinating service calls, supporting technicians in the field, and creating a smooth workflow between customers and operations. You will learn how to manage schedules, respond to customer requests, and help ensure timely resolution of electrical service issues. This position is ideal for someone looking for an energetic environment and who takes pride in helping others and is eager to learn.

Key Responsibilities

• Assign / dispatch field technicians to service calls based on location, urgency, availability, and skills.
• Communicate with technicians to confirm arrival times, job details, and any changes.
• Inform customers about service windows, delays, or changes in schedule.
• Reschedule or adjust appointments as needed, coordinating with customers and technicians.
• Maintain accurate records, job status, customer interactions, and technician requests.
• Provide customer serviceanswering questions, managing expectations, escalating issues when required.
• Receive incoming service requests via phone, email, or online forms; log details accurately.
• Learn and follow company policies, safety guidelines, communication protocols.

Requirements (Entry Level)

MustHaves :

• Strong verbal and written communication skills.
• Basic computer skills; ability to learn and use dispatching / scheduling software.
• Able to multitask, stay organized, and handle changing priorities.
• Reliable attendance, punctuality, and professionalism.
• Good interpersonal skillsteam player mindset.
• Ability to pass background check and drug screening.

Nice to Have :

• Previous experience in customer service or dispatch roles.
• Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
• Some experience handling phone calls in a busy environment.
• Knowledge or interest in electrical / home service industry (but not required).

Working Conditions

• Fastpaced environment, especially during high demand / emergency or after storms.
• Officebased role with phone / computer use.
• May require shift work (evenings, weekends, holidays) depending on service hours.

Compensation & Benefits

• Performance bonuses or incentive pay.
• Health, dental, vision insurance options (if fulltime).
• Paid time off / holidays.
• 401(k) or retirement plan.
• Opportunities for advancement.

Why Work Here

• Be part of a team that values responsiveness, quality, and great customer service.
• Stable company with a trusted brand in electrical service.
• Growth opportunities, competitive pay, and company benefits.
• Working environment where you matter and are appreciated.