Billing Specialist

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Description

Sangoma, a leading business communications provider, is looking for a detail-oriented Billing Specialist to join our finance team. With over four decades of experience in delivering innovative UCaaS solutions, we prioritize accuracy and customer satisfaction in our billing processes. As a Billing Specialist at Sangoma, you will be responsible for ensuring timely and accurate invoicing, managing billing inquiries, and supporting our customers with their billing needs. If you have a knack for numbers and a passion for excellence in customer service, we want to hear from you!

Description

Sangoma, a leading business communications provider, is looking for a detail-oriented Billing Specialist to join our finance team. With over four decades of experience in delivering innovative UCaaS solutions, we prioritize accuracy and customer satisfaction in our billing processes. As a Billing Specialist at Sangoma, you will be responsible for ensuring timely and accurate invoicing, managing billing inquiries, and supporting our customers with their billing needs. If you have a knack for numbers and a passion for excellence in customer service, we want to hear from you!

Your Role

• Prepare and issue accurate customer invoices in a timely manner, ensuring compliance with company policies.
• Manage billing adjustments, credit notes, and account reconciliations as needed.
• Review accounts for discrepancies and resolve issues promptly to ensure customer satisfaction.
• Handle customer billing inquiries and provide detailed explanations of charges and billing processes.
• Maintain accurate records of billing transactions and generate periodic reports for management.
• Collaborate with sales and customer service teams to gather necessary information for billing accuracy.
• Assist in the implementation of improvements to billing processes to enhance efficiency and accuracy.

Requirements

Benefits

What We Offer :

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply for this job

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Accounting / Auditing and Finance

Industries

Telecommunications

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