Front of House

This position reports to the Assistant Manager or General Manager

Tasks

Complete training program and pass menu / computer tests

Come to work on time and prepared for your shift in proper uniform

Answer telephone calls and respond to inquiries or transfer calls.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings

Direct patrons to coat racks and waiting areas such as bar

Greet guests and seat them at tables or in waiting areas.

Inform patrons of establishment specialties and features.

Keep a neat and organized host area / clean doors

Daily Specials

Inspect dining and serving areas to ensure cleanliness and proper setup.

Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Provide guests with menus.

Receive and record patrons' dining reservations.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Take and prepare to-go orders.

Requires :

Using hands to handle, control, or feel objects, tools or controls

Standing or walking for long periods of time (4-6 hours)

Lifting / carrying up to 30 pounds

Repetitive movement

Contact with others (face to face or by telephone)

Face to face discussions with individuals or teams

Conflict resolution

Dealing with angry or discourteous people

Exposure to sounds or noise levels that are distracting or uncomfortable

Making decisions that impact the results of co-workers or guests or the company

Repeating the same physical activities or mental activities over and over

Exposure to minor burns, cuts

Work with others in a group or team, coordinating or leading others in accomplishing work activities

Making decisions that affect other people, the financial resources, and / or the image and reputation of the organization,

Responsibility for work outcomes and results, Includes responsibility for the health and safety of others

Job tasks are performed in close physical proximity to other people

Working indoors in environmentally controlled conditions

Working outdoors / patio where applicable

Work Activities

Handling and Moving Objects

Training and Teaching Others

Establishing and Maintaining Interpersonal Relationships

Performing General Physical Activities

Communicating with Supervisors, Peers, or Subordinates

Interacting with Point of Sale system

Resolving Conflicts and Negotiating with Others

Performing for or Working Directly with the Public

Set or clear tables in dining areas

Notify kitchen personnel of food orders, shortages, or special orders

Clean rooms or work areas

Provide customer service

Use computers to enter, access or retrieve data

Collect payment

Answer customer or public inquiries

Qualifications Skills / Basic Skills

Active Learning

Judgment and Decision Making

Critical Thinking

Mathematics

Monitoring

Speaking

Writing

Social Skills

Coordination

Instructing

Negotiation

Persuasion

Service Orientation

Social Perceptiveness

Resource Management Skills

Time Management

Knowledge Required :

Customer and Personal Service

English Language

Preferred :

Education and Training

Technology

Point of sale POS software

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