Outreach Coordinator

Job Description

Job Description

Salary :

The Outreach Coordinator develops, plans and implements outreach, marketing programs and strategies in sync with area public utility companys energy optimization program standards and goals. The goals of successful outreach are to (1) increase program presence and awareness in varied residential utility customer segments targeted to achieve program participation outcomes; (2) build and strengthen relationships with community stakeholders, as well as current and prospective service recipients; and (3) increase program participation and lead efforts to augment customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Ensure that successful outreach and program marketing is achieved in accordance with client key performance indicators (KPIs).
• Develop outreach strategies to support program performance goals through the coordination of strategic program promotions and outreach activities.
• Establish outreach metrics to ensure outreach strategies remain consistent with overall program goals and objectives.
• Advise internal teams on any relevant program concerns and recommend changes to current procedures based on outreach trends.
• Work closely with Marketing support staff to lead communication messaging strategies for overall program
• Participate in and conduct ongoing outreach training of staff.
• Establish community support channels; work with contractors, clients and community stakeholders to ensure success of program.
• Organize and coordinate outreach events from inception to completion.
• Interface with management and other departments to plan & meet company benchmarks.
• Prospect potential program partners and conduct eligibility site audits with Program Manager
• Drafts and delivers client reports and communications as needed.
• Performs related work as required.

MINIMUM REQUIREMENTS

PREFERRED QUALIFICATIONS