Donor Services Assistant

Job Description

Job Description

Salary : $70,500

Summary

The Donor Services Assistant provides essential operational support for SFJAZZs Development department and Membership programs. Reporting to the Development Operations Manager, the Donor Services Assistant is responsible for gift processing and acknowledgments, donor account management, overseeing customer service communications, providing Tessitura CRM database support, working membership events, and facilitating the general operations of the Development Department. The person in this role also works with the Finance Department to ensure accurate gift and data entry.

Responsibilities

Gift Entry & Acknowledgements

• Responsible for supporting gift and membership processing, including entering donations into Tessitura and updating membership records.
• Serve as primary contact with Development staff to ensure donor intent and proper coding of gifts.
• Support the Finance team to help reconcile gifts and provide backup documentation for gift designations.
• Monitor all incoming contributions and coordinate with the Development team to organize, track, and check the status of gift-processing tasks using Asana.
• Generate acknowledgment letters for major donors, coordinating acknowledgment letter deliveries per established protocol.
• Maintain up-to-date understanding of gift policies, operational procedures, and acknowledgment templates.

Donor Services

CRM Database Support

Qualifications

Tessitura Networks CRM is strongly desired.

Working Schedule and Conditions

This position follows a hybrid work schedule, combining some remote work with regular on- site presence at the SFJAZZ Center (a minimum of 3 days per week in the office). In- person attendance at organizational gatherings and membership / donor events is required, along with frequent evening and weekend commitments.

The role also involves supporting live performances and events, which may require standing for extended periods and assisting with activities in a fast-paced, public-facing environment