Customer Service Manager - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a customer service agent with Eric Guenther Insurance Agency, you will help the agency clients with customer service needs and grow the agency by asking for referrals and quoting new clients. Your attention to detail, customer service skills, and desire to help people will make you an ideal fit. If you are a team player, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. It's a small business.

We look forward to connecting with you if you are the customer-focused and an empathetic team member we are searching for. We anticipate internal growth opportunities for specially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Spanish Speaking - Bilingual English and Spanish