Unified Communication Engineer - Senior

Job Description

Responsibilities :

The duties and responsibilities of the Senior Unified Communications Engineer include, but are not limited to, the following :

• Develop and implement comprehensive unified communications solutions tailored to the specific needs of the organization, focusing on scalability, security, and optimal performance to ensure long-term effectiveness and adaptability to evolving business requirements
• Install and set up unified communications systems, encompassing VoIP, video conferencing, instant messaging, and collaborative platforms, to ensure seamless integration and efficient functionality across the organization
• Monitor and manage the performance and stability of unified communications infrastructure, proactively identifying and resolving issues, while conducting routine maintenance, updates, and security patches to maintain continuous, optimal operation
• Integrate unified communications systems with other IT components, including network infrastructure, Active Directory, and cloud services, to create a cohesive and efficient technological environment that supports seamless communication and collaboration
• Implement security protocols to safeguard communication channels, data, and endpoints, while adhering to security standards and regulations to maintain a secure and compliant environment
• Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training as needed to enhance user proficiency and system effectiveness
• Develop and update comprehensive documentation for unified communications systems, covering configurations, procedures, and best practices to ensure clear guidance and consistency in system management and troubleshooting
• Work closely with vendors and suppliers to acquire hardware, software, and services, while managing vendor relationships to maintain timely delivery, quality, and alignment with organizational needs
• Create and uphold disaster recovery plans and procedures to maintain business continuity in the event of system failures

Requirements :

Clearance Required :

Minimum Education :

Minimum Years of Experience :

Required Certifications :

o Level III certs include - CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH

Preferred :