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Guest Services Representative / Front Desk
Guest Services Representative / Front DeskMy Place Hotel • Racine, WI, US
Guest Services Representative / Front Desk

Guest Services Representative / Front Desk

My Place Hotel • Racine, WI, US
20 hours ago
Job type
  • Full-time
Job description

Guest Services Representative / Front Desk

Are you ready to join a team that's passionate about delivering exceptional guest experiences? My Place Hotel is seeking a motivated, detail-oriented Guest Services Representative. In this vital position, you'll serve as the central point of contact for guests-ensuring their stay is smooth and enjoyable from reservation to check-out. If you're dependable, organized, great with multitasking, and have a positive attitude and strong local knowledge, this could be the perfect opportunity for you!

As a Guest Services Representative, your shift will include a variety of responsibilities all focused on providing top-tier service :

Guest Interaction

  • Warmly welcome and greet guests.
  • Efficiently handle check-ins, check-outs, and reservations.
  • Accurately record all room, tax, My Store, and pet fee charges according to hotel policy.

Guest Assistance

  • Provide information about hotel amenities, local attractions, restaurants, shopping, and nearby churches.
  • Assist guests with questions, concerns, or complaints with professionalism and care.

    • Telephone & Communication

  • Operate the phone system using proper etiquette.
  • Take and transfer calls, and accurately record messages.

    • Financial Transactions

  • Complete credit card authorizations.
  • Handle cash transactions with accuracy and provide change when needed.

    • Administrative Duties

  • Maintain organized daily activity logs, including cash and call logs.
  • Keep the Front Desk Log updated.
  • Report any guest, maintenance, or front desk issues to the General Manager.

    • Safety & Security

  • Follow all hotel safety and security policies.
  • Routinely inspect the property, including hallways, stairwells, entrances, outdoor lighting, and exterior doors.

    • Loyalty Program Promotion

  • Actively promote the Stay Rewarded Loyalty Program to enhance guest engagement and satisfaction.

    • Cleaning & Upkeep

  • Assist with laundry : washing, drying, folding, and storing linens.
  • Clean and sanitize common areas.
  • Stock supplies, make coffee, and maintain the coffee bar.
  • Keep entrances and sidewalks clear of snow and ice.

    • Support Services

  • Deliver guest supplies (e.g., cribs, towels, toiletries).
  • Issue and track master keys and key cards for housekeeping and maintenance.

    • Housekeeping Assistance

  • Support housekeeping by cleaning guest rooms when occupancy is high or staffing is limited.

    • What We're Looking For

  • Basic Computer Skills : Familiarity with Microsoft Office and general computer applications.
  • Strong Communication : Clear, friendly verbal and written communication.
  • Organizational Skills : Ability to multitask while maintaining accuracy and efficiency.
  • Dependability & Professionalism : Consistency, reliability, and a professional demeanor.
  • Attention to Detail : Accuracy in financial transactions, guest records, and daily tasks.

    • Benefits

  • Competitive Pay
  • Monthly Bonus Potential
  • Flexible Scheduling
  • Direct Deposit
  • Cross-Training Opportunities
  • Growth Potential
    • Create a job alert for this search

    Front Desk Representative • Racine, WI, US

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