Lending Operations Senior Manager
Wells Fargo is seeking a Lending Operations Senior Manager to lead a high-performing team supporting the origination of high credit limit credit card products within Cards, Merchant Services & Personal Loans as part of Consumer Lending. This leader will collaborate closely with internal partners to shape and execute operational strategies, guide risk and compliance practices, and deliver an exceptional experience for affluent clients. In this critical role, the leader will champion talent development, drive process improvements, and foster a culture of accountability and service excellence across lending operations.
In this role, you will :
- Manage and develop Loan Servicing teams that will assist with the origination of a high credit limit card products and support application process
- Engage and influence stakeholders, internal partners, and peers associated with the Cards, Merchant Services & Personal Loans Underwriting and Specialty Credit functional area
- Participate in the formulation and implementation of new and revised systems, policies, and guidelines
- Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
- Determine appropriate strategies and actions of Credit Services team to meet moderate to high risk deliverables
- Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
- Collaborate with and influence all levels of professionals, including executive level managers
- Interact with external customers throughout the conducting of the credit origination process
- Provide leadership on high quality customer experience
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications :
6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education3+ years of management or leadership experienceDesired Qualifications :
6+ years of experience supporting the affluent customer segment and delivering a white glove service experienceDemonstrated expertise in Credit Card products, with a deep understanding of credit card origination process for high-limit offeringsExpertise in credit risk policy, compliance, monitoring, and documentation requirementsProven relationship management skills, with track record of building trust, leading teams, and implementing innovative solutions in high-value client environmentsExperience supporting or partnering with Financial Advisors, Wealth Management, or Private Banking teams to meet the needs of sophisticated banking relationshipsDemonstrated experience serving as a key contributor on large scale projects or initiatives, with a background in project management and / or strategic planningDemonstrated success in operationalizing strategic initiatives and change management within a regulated financial services environmentProven inspirational leadership skills with significant experience in attracting, retaining, and developing talentAbility to synthesize complex, multi-dimensional concepts into clear, actionable insights and decisionsExecutive presence with a track record of influencing senior leaders and cross-functional stakeholders to drive strategic outcomesStrong analytical skills with experience reviewing complex consumer requests, evaluating product and process decisions, and ensuring transactional accuracy and completenessUnderstanding of agile product development, product discovery and customer experience best practicesStrategic thinker with demonstrated experience executing business prioritiesJob Expectations :
Ability to travel up to 25% of the timeThis position offers a hybrid work scheduleThis position is not eligible for Visa sponsorshipLocations :
1525 W W T Harris Blvd, Charlotte, NC 282622800 S Price Rd, Chandler, AZ 85286300 Highway 169 S, Minneapolis, MN 55426Pay Range :
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $206,000.00
Benefits :
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursementWe Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.