Operations Manager

Operations Manager

As Operations Manager at Paladin Technologies, you will plan, organize, direct, and control the activities required for effective management of the Operations Department, to include supervision of the Field Team. The primary goal is to ensure quality installations and client satisfaction. You will have full financial accountability and responsibility for the business results of the Sale Lake City UT branch.

Specific Accountabilities :

• Develop Operations Department short- and long-range goals to coincide with Company objectives.
• Forecast department requirements, expenditures, and develop annual budgets.
• Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions.
• Provide reports to senior management to include but not limited to : revenue forecasting and staff performance.
• Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures.
• Establish and implement productivity standards and communicate job expectations to staff.
• Establish and maintain procedures and standards for quality installations and service.
• Monitor installations for on time on budget performance.
• Maintain accurate project information within Company shared files and system.
• Evaluate and negotiate Department-related contracts for products and services.
• Maintain, monitor, and update departmental policies and procedures.
• Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other.
• Monitor and amend departmental documentation as needed including invoices, credits, timecards, expense reports, and PTO / UTO schedules.
• Maintain knowledge of current industry standards and emerging technologies.
• Ensure accurate project information is maintained in company shared files and systems

General Accountabilities :

Supervisory Duties :

Required Qualifications :

Preferred Qualifications :

Demonstrated Professional Competencies :

Physical Demands :

Working Conditions :

Pay Range : $110,000 - $130,000 (DOE)

Benefits : Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.

Company Info :

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources. Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics / OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.