Senior Director, Regional Operations

Senior Director, Regional Operations

The Senior Director, Regional Operations oversees teams throughout the region to ensure proper practices and procedures. The Sr. Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

Responsibilities :

• Management of the facilities and employee management including recognition, reviews, career development, corrective actions, and scheduling
• Interviewing and hiring new employees
• Employee training and training updates
• Maintaining operations policies, procedures, and guidelines
• Supporting the Manager of Implementations to assure smooth implementations for the customer
• Reviewing all terms and conditions of customer contracts and orders
• Serving as Implementation Manager for certain key accounts to ensure successful service delivery
• Following CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
• Creating and delivering scopes of work for environmental consulting
• Working with Sales to deliver Environmental services proposals
• Working with Operations to assure peer to peer connectivity and monitoring is in place for delivered services
• Supporting Phase 6
• Working with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
• Setting up and maintaining environmental monitoring solutions for all managed facilities within the NOCC
• Managing day to day operations of Air, Power, Fire, and Access
• Proactively developing and implementing maintenance activities
• Reporting on all SLA required activities
• Working with the Security Manager to assure all access points are monitored and controlled
• Managing all security issues to resolution and conducting post mortems for future assurance
• Creating access levels for new clients, assigning access levels to vendors, monitoring equipment leaving the facility, and generally overseeing all aspects of Security
• Managing all sub-contractor agreements for maintaining the building
• Managing asset tracking processes and systems
• Reporting on assets for customers and internally
• Daily reporting and communication
• Data policing for all reporting of operational KPIs
• Administering daily shift reporting
• Generating periodic reports
• Regulatory compliance management
• Updates for our Business Continuity Planning
• Performing SAS 70 re-occurring audits
• Updates and training for our Facility Operations Handbook
• Performing SOX audits
• Performing SOC 2 audits
• Problem resolution
• Customer issue resolution owner
• Verification and analysis of alerts
• Post mortems on all customer complaints
• Customer communication
• Emergency action communication creation for validation
• Signoff point for customer transition from engagements to operations
• Customer concerns discussions
• Budgeting and forecasting
• Responsible for generating and adhering to annual OpEx budget
• Responsible for generating and adhering to annual CapEx budget
• Create, submit, and present capital project budget requests to the Capital Committee
• Manage strategic initiatives on behalf of the company
• Set forth the vision and roadmap for achievement
• Develop and organize the team to fulfill the roadmap
• Monitor and manage activities associated with fulfilling the vision
• Performs other duties as assigned

Qualifications :

Education / Certifications :

Work Environment :

Salary Range :

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call : 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.