Vice President, Billing & Renewals - Operations & Transformation

Vice President, Billing & Renewals - Operations & Transformation

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking an exceptional, high-impact Vice President of Billing and Renewal Transformation to lead the charge in modernizing and transforming our Billing and Renewals functions into strategic growth engines. This executive will own two distinct, mission-critical mandates :

• Transform Billing operations into a frictionless, intelligent platform that powers seamless, real-time experiences for New and Expansion customerssupporting complex SaaS, usage-based, and outcome-driven billing with precision and scale.
• Work with GTM teams to drive Renewals into a high-performing revenue engine, maximizing retention, enabling predictive engagement, and leading a value-focused Renewal pricing motion.

Key Responsibilities

Billing Transformation : Enabling Seamless New & Expansion Customer Experience

Renewals Strategy : Driving Retention & Uplift

Enterprise Leadership & Operational Execution

Qualifications

Additional Information

The annual salary range for this position is $300,200 $375,200 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus / equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.