IT Audio Visual and Collaboration Services Manager
Base pay range : $83,954.26 / yr - $125,931.26 / yr
What You'll Do
- Lead & Inspire : Mentor and develop a high-performing team delivering reliable AV and collaboration solutions.
- Strategize & Innovate : Drive initiatives that support hybrid work, improve conferencing experiences, and enable automation and self-service.
- Manage Systems : Oversee deployment, configuration, and lifecycle management of AV technologies, including conference room automation, digital signage, and control systems.
- Optimize Platforms : Ensure optimal performance and adoption of enterprise collaboration tools such as Microsoft Teams, SharePoint, and Zoom.
- Set Standards : Develop and enforce best practices for AV and collaboration technologies across the enterprise.
- Collaborate : Partner with cross-functional teams to identify pain points and deliver solutions that improve coworker experience.
- Knowledge Sharing : Oversee creation of training materials, user guides, and knowledge base articles to empower users.
- Budget & Metrics : Manage procurement, budgeting, and performance metrics to ensure quality and cost-effectiveness.
- Continuous Growth : Foster skill development and career progression for team members.
What We're Looking For
Bachelor's degree in IT or related field (or equivalent experience)5+ years leading teams in AV, conferencing, or collaboration technology environmentsConference room technologies such as Crestron, DTEN, QSC, or DanteMicrosoft 365 administrationFamiliarity with AV networking, control systems, and integration with enterprise IT infrastructureProven ability to manage complex projects and cross-functional initiativesStrong analytical, documentation, and communication skillsExcellent leadership and team development abilitiesBonus Points For
ITIL CertificationExperience with ServiceNow or similar ITSM platformsWork Schedule
Monday-Friday, daytime hours. Occasional weekend or after-hours work may be required.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
Retail
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