Associate Desk Adjuster

Job Description

The General, a subsidiary of Sentry Insurance, is currently seeking motivated individuals to join our team in an entry-level role focused on property and casualty claims.

In this role, you’ll play a key part in investigating claims, determining liability, gathering essential information, and reviewing coverage details. As part of your journey, you’ll participate in hands-on training to build strong investigation and settlement skills while gaining valuable insight into our company’s processes and values.

Associates will be based out of our Nashville, TN; El Paso, TX; or Davenport, IA offices following the hybrid work model.

What You'll Do

As an Associate Desk Adjuster, you will :

Attends a new employee training program that includes claim processing in various systems, policy and procedures, and company culture and its application to the Claim environment as needed

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

Handles files with limited authority based on management discretion.

May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

What it Takes

Ability to obtain and maintain state specific property and casualty claims licensing as required

Basic knowledge and understanding of claim handling processes

Customer service or support experience preferred

Can meet travel requirements as needed

Ability to work in conditions involving sitting / standing

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.

As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.

Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.

Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

Well-being and Employee Assistance programs.

Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Talent Acquisition Specialist

Shea Supa

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.