Guest Service Agent

Join to apply for the Guest Service Agent role at SpringHill Suites Chicago Elmhurst / Oakbrook Area

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Join to apply for the Guest Service Agent role at SpringHill Suites Chicago Elmhurst / Oakbrook Area

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SpringHill Suites Chicago Elmhurst / Oakbrook Area provided pay range

This range is provided by SpringHill Suites Chicago Elmhurst / Oakbrook Area. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00 / hr - $18.00 / hr

Opportunity : Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel / brand and sustainability standards.

Opportunity : Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel / brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

HHM Hotels Benefits And Perks

Work Environment and Context

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Hotels and Motels

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