QA Technician

Job Title : Quality Technician

Department : Quality Assurance

Reports To : Quality Engineer

FLSA Status : Hourly, Non-exempt

Labor Grade : 10

Summary

The Quality Technician supports product and process quality to ensure customer satisfaction and compliance with company standards. This role is responsible for document control, inspection activities, data management, and support of manufacturing operations through quality analysis, audits, and product verification. The position collaborates cross-functionally with Quality Engineers, Production, and other departments to maintain product integrity and drive continuous improvement.

Essential Duties and Responsibilities

• Create, revise, and maintain controlled documents, including work instructions, procedures, and forms.
• Manage document control databases and ensure distribution of current versions to designated areas.
• Support new product launches by preparing control plans, work instructions, and Production Part Approval Process (PPAP) documentation.
• Review blueprints, PFMEA, process flow diagrams, and other quality documentation for accuracy and completeness.
• Perform dimensional inspections using various measurement tools and coordinate measuring machines (CMM).
• Conduct incoming, in-process, and final inspections to verify product conformance to specifications.
• Support customer complaint investigations and assist in root cause and corrective action processes.
• Perform machine capability studies and quality gate reviews (QGRs) for production cells.
• Manage nonconforming material processes, including identification, tagging, and documentation.
• Maintain calibration records for gages and measuring equipment.
• Communicate effectively with internal teams and customers to resolve quality concerns.
• Support continuous improvement initiatives through data collection, analysis, and problem-solving.
• Ensure compliance with all safety, environmental, and company policies.
• Other duties as assigned.

Education and Experience :

Skills and / or Abilities

Physical Demands

Work Environment