Infrastructure Engineer (Remote NC)

LOCATION : Remote - This is a home based, virtual position that operates Monday - Friday from 8 : 30am-5 : 00pm EST. Incumbent needs to be close to the Asheville, North Carolina area and must have the ability to travel to the Asheville office if needed .

GENERAL STATEMENT OF JOB

The Infrastructure Engineer will be responsible for provisioning, installation, configuration, operation and maintenance of systems / networking / security hardware and software for the organization. Responsible for cloud computing including planning, management, designing, maintenance, and support. Responsible for planning, designing, and implementing core network infrastructure.

Position will champion innovation within the organization; ensure that cloud, infrastructure and on-premises environment, and related procedures adhere to organizational policies. Position will work closely with business partners and vendors.

This position will report to the Infrastructure Operations Manager.

Note : This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his / her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health.

ESSENTIAL JOB FUNCTIONS

Customer Service :

Provide customer service support and consulting for Microsoft Exchange, Azure Cloud, and Core Network infrastructure

• Ensure documentation is always up to date and champion change management.
• Handle Tier - 3 escalated Service Desk tickets within the appropriate Service Level Agreement.
• Coordinate & execute after-hours maintenance activities.
• Participate in 24x7 on-call rotation
• All other tasks as assigned by Infrastructure Operations Manager or other MIS leadership.

Operational Processes :

Projects :

KNOWLEDGE, SKILLS, & ABILITIES

EDUCATION & EXPERIENCE REQUIREMENTS

High School Diploma or GED required. Associate Degree or higher in Computer Science or related field preferred. Must have 5 years of experience in some combination of Azure Cloud System / Server Engineering or Network Infrastructure.

Licensure / Certification Preferred :

PHYSICAL REQUIREMENTS

RESIDENCY REQUIREMENTS : Incumbent needs to be close to the Asheville, North Carolina area and must have the ability to travel to the Asheville office if needed .

SALARY : Depending on qualifications and experience of candidate. This position is exempt and is not eligible for overtime compensation.

DEADLINE FOR APPLICATION : Open until filled.

APPLY : Vaya Health accepts online applications in our Career Center, please visit https : / / www.vayahealth.com / about / careers / .

Vaya Health is an equal opportunity employer.