SLOT FLOOR PERSON

Job Description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Slot Floor Person is responsible for providing superior service to both the internal and external customer. They are also responsible for contributing to the entertaining atmosphere at Belterra Casino Resort by greeting and interacting with guests in a friendly manner and providing information regarding Belterra Casino Resort facilities.

The Slot Floor Person

• Provides superior customer service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Pays and verifies jackpots on slot machines according to established procedures.
• Proactively promotes the loyalty card program; understands current card benefits and information and presents program to customers.
• Communicates all customer service issues to key personnel.
• Accurately maintains money flow during shift with customers and employees.
• Accurately performs customer transactions.
• Assists in training new personnel and customer trainees as needed.
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.

Qualifications

These skills and abilities are typically acquired through two months of on-the-job training in a similar field or through related experience.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.