Customer Service RepresentativeSpartan Graphics, Inc. • Sparta, MI, US
Customer Service Representative
Spartan Graphics, Inc. • Sparta, MI, US
30+ days ago
Job type
- Full-time
Job description2-year degree or equivalent experience in the print or business field. Printing experience preferred (litho, digital, screen) Understanding of manufacturing and job shop work environment Competent in Microsoft Office (Proficiency in Excel) Detail oriented with a service / sales aptitude Ability to multitask Strong commitment to accountability Computer and business writing competency Results and detail oriented, demonstrates a sense of urgency, good communications skills, and ability to work as a team ALL A MUST
Job Description
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Forge strong customer relationships by being an engaged resource for their projects and problems
- Respond with a sense of urgency and clarity to customer requests
- Establish and communicate lead times
- Create job sequences for production and subcontracts, based on estimate.
- Maximize profit while balancing customer price acceptance
- In coordination with sales, coordinate pre project services such as new concept design
- Manage pre-production steps and the order entry process to ensure details regarding customer requirements are accurately communicated to manufacturing
- Actively participate in production meetings as a customer advocate
- Check proofs for accuracy when sending out for approval
- Communicate customer approvals to ensure work quickly transitions to production
- Coordinate and communicate fulfillment requirements resulting in a seamless client experience
- Coordinate client-supplied information for kitting projects analyzing detail to ensure accuracy
Requirements :
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Customer Service Representative • Sparta, MI, US