Talent.com
High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CA
High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CAHewlett Packard Enterprise • California, MO, US
No longer accepting applications
High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CA

High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CA

Hewlett Packard Enterprise • California, MO, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and / or leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customers' businesses.

Responsibilities

  • Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
  • Maintain system software and firmware revisions, including patches, updates, and OS upgrades
  • Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
  • Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
  • Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
  • Manage software issues for both the system and user applications, submitting and tracking bugs as required
  • Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications

Knowledge And Skills

  • DOE Q Clearance required
  • Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
  • Ability to lead and work effectively in a team environment
  • Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
  • Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
  • Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
  • Experience with project planning and management, process management, and team or project leadership preferred
  • Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
  • Occasional travel for training is required
  • On-site work required

    • Education And Experience Required

  • Bachelors Degree in computer science or equivalent experience.
  • 4+ years of work experience or more required.

    • HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

    J-18808-Ljbffr

    Create a job alert for this search

    Technical Consultant • California, MO, US