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Salesforce Business Analyst/Manager
Salesforce Business Analyst/ManagerVeterans Sourcing • Roseland, NJ, US
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Salesforce Business Analyst/Manager

Salesforce Business Analyst/Manager

Veterans Sourcing • Roseland, NJ, US
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

:
  • Lead, mentor, and develop a team of Salesforce Business Analysts, fostering a culture of continuous improvement and customer focus.
  • Oversee the end-to-end requirements lifecycle, including gathering, analysis, documentation, and validation for Salesforce projects and enhancements.
  • Act as a product owner for Salesforce initiatives, collaborating with stakeholders to define product vision, roadmap, and success metrics.
  • Leverage advanced SQL skills to analyze data, generate insights, and support data-driven decision-making.
  • Apply strong analytical skills to evaluate business processes, identify improvement opportunities, and design scalable Salesforce solutions.
  • Champion user experience (UI/UX) best practices, ensuring solutions are intuitive, efficient, and aligned with user needs.
  • Facilitate workshops, requirements sessions, and user acceptance testing (UAT) with business users and technical teams.
  • Collaborate with Salesforce administrators, developers, and third-party vendors to deliver high-quality solutions on time and within scope.
  • Develop and maintain comprehensive documentation, including process flows, user stories, wireframes, and training materials.
  • Monitor Salesforce platform usage, adoption, and customer satisfaction, recommending enhancements to drive engagement and ROI.
  • Stay current with Salesforce releases, features, and industry trends, ensuring the team's skills and solutions remain up-to-date.
  • Ensure compliance with data governance, security, and privacy policies.
Qualifications:
  • Bachelor's degree in Business, Information Systems, Computer Science, or related field (Master's preferred).
  • 5+ years of experience as a Salesforce Business Analyst, with at least 2 years in a leadership or management role.
  • Demonstrated experience in product management, including defining product vision, roadmaps, and KPIs.
  • Advanced SQL skills with proven ability to extract, analyze, and interpret complex data sets.
  • Strong analytical and problem-solving skills, with a focus on delivering actionable insights.
  • Experience designing and optimizing UI/UX for business applications, preferably within Salesforce.
  • Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or Consultant) strongly preferred.
  • Proven experience with Salesforce Sales Cloud, Service Cloud, and/or other Salesforce products.
  • Excellent leadership, communication, and stakeholder management skills.
  • Experience with Agile/Scrum methodologies is a plus.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
Preferred Skills:
  • Experience in [industry, e.g., insurance, financial services, healthcare, etc.]
  • Familiarity with Salesforce integration tools and AppExchange solutions.
  • Change management and training experience.
  • Experience with wireframing/prototyping tools (e.g., Figma, Sketch, Balsamiq).
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Salesforce Business Analyst/Manager • Roseland, NJ, US

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