Customs House Brokerage Manager

Job Description

Job Description

Description :

The Customs House Brokerage Manager is responsible for managing and supporting the Brokerage Department by ensuring timely and accurate filing of entries, in-bonds, and other US Customs filing requirements. This position will also ensure excellence in customer service and optimizing the quality, productivity and profitability of the team.

Requirements :

JOB DUTIES AND RESPONSIBILITIES

• Works to maintain full compliance and adherence with US Customs Brokerage Regulations.
• Monitors and ensures team’s performance in line with DACHSER’s compliance policy and department goals.
• Provides guidance and leadership to the Entry Writers within the department.
• Communicates and conducts regular training with Brokerage Department based on new regulations and policies of DACHSER.
• Provides clear instruction to team to ensure timely and orderly file flow including release, billing, and auditing of file prior to statement date.
• Conducts regular entry audits to ensure accuracy of documents and correct submission to US Customs.
• Monitors problem files and ensures corrective action implemented as needed.
• Works with Sales Team to properly on board new brokerage account by vetting Powers of Attorneys, implementing Customer SOPs, setting up Customer Parts Databases and reports as necessary, setting up Customer Duty Payment, etc.
• Works with Sales Team to ensure proper quoting of brokerage business to include value added services, e.g. multiple line / invoice submissions, PGA submissions, ISFs, in-bond handling, setting up of Customs Bonds, etc.
• Supports local sales efforts with timely responses to emails and rate requests.
• Reviews existing business to increase profitability through improved efficiencies and tools available.
• Maintains communications with customers, various government agencies and other DACHSER offices.
• Works with internal partners to increase and develop our inbound transportation program.
• Manages the Customs House Brokerage Department staff, including overall responsibility for performance management, career development and disciplinary action.
• Performs other duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

PHYSICAL DEMANDS / WORK ENVIRONMENT

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.