Account Manager, InsurTech

Account Manager, InsurTech

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

At Expedia Group, our purpose is to bring the world within reach for every traveler. If you seek a collaborative, rewarding and exciting environment and are passionate about our customers' experience, you will love the InsurTech team! In InsurTech, we provide confidence to book, peace of mind, and protection when the unexpected happens for our travelers globally through an innovative portfolio of risk-based products.

We are looking for a strategic and accomplished Account Manager to grow a segment of a portfolio of accounts by managing them directly or contributing to deepening those partnerships. In this role you will analyze business and operational performance to find opportunities for optimization. You will handle service delivery for active accounts, communicating technical and operational impacts as needed. The Account Manager, Insurtech will also ensure execution of account strategies and share best practices across teams and regions.

In this role, you will :

• Build relationships with customer
• account team, including key buyers / decision makers.
• Assist in creating opportunities (e.g., progress meetings, fact-finding / exploratory meetings) to build customer
• account.
• Understand and report a customer's
• business issues through appropriate organization channels.
• Recommend products, services, and insights that meet customer
• needs.
• Acquire a good understanding of how the department operates and fits into the larger organization.
• Demonstrate awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers
• Demonstrate good understanding of the financial impact of decisions / solutions on the organization and its customers
• Document components of a business case for change at the direction of more senior colleagues as needed.
• Acquire and maintain a working knowledge of financial data and the company's standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learn when to partner with legal resources to modify or adjust standard contract terms.
• Learn the contract negotiation process and how to complete contractual arrangements.
• Exchange nuanced information to build consensus.
• Handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Conduct straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identify and actively engage stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively.
• Understand standard offerings and major areas of expertise.
• Build a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develop an understanding of competitors' standard products and services.
• Demonstrate insightful application of products, technologies, and offerings to account.
• Demonstrate the importance of maintaining ongoing business relationships with colleagues and external customers
• Strategically build relationships to support total portfolio and organization needs.
• Develop understanding of customer's
• industry and competitive market.
• Attend meetings with customers
• to understand needs and expectations.
• Learn the metrics to assess the performance of products, services, and solutions against customer
• needs / expectations.
• Develop key value proposition statements, case studies, etc., to demonstrate the value of the company's products, services, and solutions.

Experience and qualifications :

The total cash range for this position in Seattle is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.